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FAQs

FAQs:

Frequently Asked Questions

Why purchase from T7 TEA?

We have the same high quality loose leaf TEAs compare to many major TEA company in USA.  And we save you money. 

 

Can we pick up at locally?

Yes, Please call: 972-886-8498

Also great news - All local pick up will save you 10% on loose teas.

 

Does T7 Tea and Unique Tea have a store that we can buy teas? 

No, We do not have a store. But you can come to our local office (Plano TX) and purchase Loose TEAs & Teaware.  Please call our customer service to set an appointment. Teas Tasting also avaible. 

 

What is your office hours, holiday's office hours? 

Please call in advance so that we can provide our best and utmost services.

 

Wholesale Pricing

Wholesale pricing begins at the case price for any teaware or pre-packaged item. Purchases smaller than the case size will be charged retail. Loose bulk teas are priced per pound with the minimum increment shown as the option below the sample size.

 

Wholesale account activation

After apply or register as wholesale account, your account will need to be approved and activated by our wholesale manager. After your account has been activated, you will be notify by email (the email address when you first register the account). If you have others questions please feel free to contact us at wholesale@us-tea.com

 

Payment methods,

We accept cash, Visa, Master, Pay Pal at our local office and online

 

Plano Office address: 

2800 West Parker Rd. 

Suite 104 (Wholesale Division)

Plano TX 75075

Tel: 972-886-8498

 

Satisfaction Guarantee

We want you to be happy!  If the order has an error that is caused by us we will refund the return shipping cost.
 
Merchandise returns must be in like new condition unless damaged by shipping. Tea, honey, sugar, gift boxes and other food items are non-returnable. Please note that Sale and Clearance items are a final sale.
  
Orders should be returned to:
Unique TEA Distribution Center

ATTN: Returns Dept.

2800 West Parker, Suite 104

Plano TX 75075 

1-972-886-8970

 

Ordering:

Most order are shipped within 2 business days. Orders start from $100.00. If you are approved wholesale customers, you may place an order at http://www.us.tea.com or by calling our toll free at: 1-866-228-6358. Customer Service Reps are available Mon-Fri from 9am to 5pm CST.

Follow these three steps:
1. Pick an item, pick recipient from the "send to" button:
2. Click on "add to cart"
3. Click on the "check out" button
You may update the cart contents at any time.
 
You will receive an order confirmation email with your order number.

Volume Discounts:

Please call 972-886-8498 for volume discounts on orders over $1000.00 or contact us at wholesale@us-tea.om

 

Backorder Policy: 

We do our best to insure adequate stock of all items. However, items can be in short supply due to inadequate factory production coupled with increased demand. If an item is out of stock and you would like to be notified when the item is back in stock, please send us an e-mail (go to the Contact Us page) indicating the items you wish to purchase.  Also, remember to check for alternatives to this product. Be sure to check back frequently as our Web site is updated as soon as our stock is replenished.

Unfortunately, we often do not know when an out-of-stock item will become available. We’ll do our best to keep you posted, but please check back often

 

Payment Options:

We currently accept all major credit cards via PayPal. The information is encrypted and secure, you may also give this information via telephone.
 

Pricing:

We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will get that, if the correct price is higher we will contact you before charging the card.  

 

Shipping Rates & Policies

It is of utmost importance to us that your Unique TEA orders are shipped promptly and with care. Most orders will be shipped via UPS. Shipments to P.O.Boxes are nt allowed. Please refer to the following chart shows for shipping options and associated rates.


FREE ground shipping for teas orders over $300.00 applies to orders shipping to one address within the Continental U.S.

 

Method of Shipping

TEA Order Total

Under $300

$300 & Over

Standard Shipping*

By Weight

FREE

Priority Shipping**

By Weight

By Weight

Expedited (Air) Shipping*

By Weight

By Weight

Overnight Shipping*

Calculated by weight

Contact us

Air Parcel Post: Canada

By Weight

Contact us

All other International locations

(See below)

* Continental U.S. only
** Priority shipping rates cover all USA and the following: American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Northern Mariana Islands (MP), Palau (PM), Puerto Rico (PR), Virgin Islands (VI). 

 

International Shipping Rates & Policies

1. International orders of tea only
International orders of tea only are shipped via International Air Parcel Post. Please refer to the following chart for international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail.
 
Shipping Rates International orders of tea only (Air Parcel Post)

Weight Not Over

Mexico

Western Hemisphere*

Europe

Asia & Africa

Pacific Rim

1 lb.

Call

Call

Call

Call

Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 * other than USA, Canada and Mexico
 
2. International orders that include accessories and other non-tea items:
Since the exact shipping charge for these orders depends on many factors, such as weight, measure, contents etc., the shipping charges will be quoted via e-mail once the order was reviewed. Typically we will quote both Air and Surface shipping rates along with the approximate shipping time. We will not charge your credit card or ship your order unless we received an answer back from you, authorizing the charge.


Contact Us:

We love to hear from our customers! Please tell us your suggestions, give us feedback about out site, our products, our service etc. We want to provide the best possible customer service and we need to know how we can make our service even better. We can be reached at Support@us-tea.com, or by using the Contact Us form on this Web site, or by phone at 972-886-8498. We can’t wait to hear from you!

Sales Tax:

Sales tax is applicable only to orders being shipped to destinations within the states of Texas (because of Unique TEA's business locations). If you are a tax-exempt business with a current, valid Texas Resale Certificate, please reach us at 972-886-8498. Sales tax can only be waived if a current copy of this document is on file with us. TEA has no tax. Sale TAX only apply to tea merchandise.

 

Frequently Asked Questions

Satisfaction Gaurantee

RMA

Odering 

Backorder Policy

Payment Options

Pricing

Shipping Rates

International Shipping

Contact Us

Sales Tax

 

Official PayPal Seal
 

 

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