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Shipping and Delivery Questions

Shipping and Delivery Questions

  1. Shipping and Delivery Questions
    1. What does us-tea.com charge for shipping an order?
    2. How long will it be before I receive my order?
    3. Do you ship to addresses outside the United States?
    4. Do you ship to PO boxes or Military APO/FPO addresses?
    5. Can I expedite my shipping?
    6. How can I contact us-tea.com for additional assistance?
    7. Are the shipping time-frames listed on your website guaranteed?

Shipping and Delivery Questions

  1. Q:

    What does us-tea.com charge for shipping an order?

    A: us-tea.com is happy to offer free standard ground shipping on orders of $300.00 for loose teas, regardless of size or value.
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  2. Q:

    How long will it be before I receive my order?

    A: For standard shipping, please allow up to 72 hours for processing. You should receive your order within 7-10 business days.

    Please allow additional time for shipments to PO Boxes and rural area.

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  3. Q:

    Do you ship to addresses outside the United States?

    A: At this time orders may only be shipped to US States and Territories.
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  4. Q:

    Do you ship to PO boxes addresses?

    A: Shipments can be sent to PO Boxes. Please allow additional time for orders shipped to these addresses.
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  5. Q:

    Can I expedite my shipping?

    A:

    The following shipping options are available when you check out.

    • Standard Shipping (delivery within 7-10 business days): Free
    • 2-Business Day Shipping and Handling: please call for details*
    • 1-Business Day Shipping and Handling: please call for details*

    *Expedited orders must be placed before 1:00PM CST in order to ship out the same day they are placed. Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes. Please allow additional time for orders shipped to these addresses.

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  6. Q:

    How can I contact us-tea.com for additional assistance?

    A: If you need help with your order please feel free to email us
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  7. Q:

    Are the shipping time-frames listed on your website guaranteed?

    A: Yes. us-tea.com strives to fulfill all of the orders that we process within the quoted time-frames us-tea gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer.

    *us-tea.com accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure*

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